Purpose: Although firms try to shorten time-to-market, the duration of product development
projects might anyway jeopardize the assumptions made at the beginning of the design …

This paper presents how service or product requirements can be analysed by using Kano
model and discusses the potential benefits that can be achieved by applying this approach …

While the use of artificial intelligence and chatbots is increasing, studies of customer
experiences in using chatbots remain rare. This article explores the experience of customers …

In the hospitality industry today, there is a growing opinion that communication is an
interactive dialogue between the hotel and its customers that takes place during the pre …

Industry 4.0 is a new concept that emerged as an industrial revolution, aiming to achieve
efficient production in smart factories where a virtual copy of the physical world is built by …

Satisfaction of faculty members for computer labs training covered a broad range of topics
from quality of training, knowledge and skills from training, training schedule, service quality …

Nitrogen fixing potential of 44 isolated heterocystous cyanobacteria belonging to 8 taxa
namely Nostoc spp., Anabaena variabilis, Aulosira aenigmatica, Scytonema mirabile …

Emek yoğun hizmet veren otel işletmelerin farklılaşan iş yapısı ve yetenekli çalışanları,
müşteri memnuniyeti ve rekabet avantajında belirleyici rol oynamaktadır. Departmanların …

Given the increased access to and use of computers, internet, social media and mobile
applications, the new generation of students require powerful information sharing tools and …

This paper introduces a modified Kano approach to analysing and classifying quality
attributes that drive student satisfaction in tertiary education. The approach provides several …