Electronic commerce has allowed businesses to grow globally by breaking down barriers
that many believed could not be overcome. Although large companies often outperform …

With remarkable growth of ICT development and the Internet popularity, the widespread use
of the electronic service is becoming inevitable. Furthermore, as the user adoption plays an …

This paper presents an empirical analysis of significant features of the e-service satisfaction
model (ESM) as an important element of a sharing economy. Customer satisfaction is …

The evaluation of users' satisfaction from the available e-Government services is a very
important factor for the e-Government evolution. In this research, the MUlticriteria …

With proliferated applications of the internet and world wide web, people are increasingly
interacting with government websites. It is therefore significant to measure satisfaction on …

E-governments have provided governments worldwide with the ideal solution for delivering
efficient services through technological means, which is of particular significance in the …

Peluang pemerintah melakukan pelayanan publik berbasis elektronik sangat besar karena
penentrasi internet Indonesia mencapai 77, 02%. Pagar Alam saat ini telah …

The Indian economy relies heavily on agriculture, and an e-agriculture portal is a digital tool
for sustainable development. It enables government and farmers to exchange information …

Penelitian ini bertujuan untuk mendeskripsikan sistem pelayanan aplikasi Lapor Sleman
sebagai pelayanan pengaduan, pemanfaatan oleh masyarakat, dan rekomendasi …

Today's advanced development in information technology and communication (ICT) has led
to customer digital satisfaction being highly recognized as an important aspect of online …