Customer satisfaction has emerged as one of the most important factors that guarantee the
success of online store; it has been posited as a key stimulant of purchase, repurchase …

Mobile banking has become increasingly important to society; however, not all members of
society adopt and/or use it as much as others: older adults, the disabled and lower-income …

Background Developing countries around the globe are striving continuously to provide free
access to health care services. Telemedicine services represent a significantly increasing …

Purpose Mobile banking (m-banking) can be defined as a service offered by a bank or any
other financial institution that allows the customers of such establishments to carry out a …

This study enhances the existing literature on online trust by integrating the consumers'
product evaluations model and technology adoption model in e-commerce environments. In …

Initial trust represents the trust that develops upon first use of a product. It is built on the basis
of the net effect of factors that stimulate as well as inhibit it. Future transactions require less …

Social commerce is creating increasing opportunities for consumers to access product
recommendations. Evidence from practical and academic literature shows that product …

Nowadays, companies know that keeping customers engaged is essential to increase their
loyalty. The main goal of this study is to understand the impact of gamification and reputation …

In response to the Covid-19 pandemic, online learning has been carried out in many
countries with different types of online learning models being promoted and implemented. In …

The proliferation of fake and paid online reviews means that building and maintaining
consumer trust is a challenging task for websites hosting consumer-generated content. This …