Benchmarking is recognised as an essential tool for continuous improvement of quality. A
large number of publications by various authors reflect the interest in this technique …

Purpose–The purpose of this paper is to review the epistemology of benchmarking and
identify methodological elements of a theory of benchmarking. Design/methodology …

This study suggests that the most recent developments in the content, forms and targets of
benchmarking represent a challenge to revise its concept and classification for both …

This paper presents an approach for systematically defining the object of study of
benchmarking based on deriving improvement actions from customer expectations and …

Purpose–The paper aims to provide guidelines of companies in identifying their best
practices with reference to a French example. Design/methodology/approach–The paper …

Purpose–The purpose of this paper is to identify the necessary or sufficient methodological
elements contributing to benchmarking's effectiveness and to establish them within an …

Purpose: Technological advances and increased environmental turbulence require a
transition in quality management. The study aimed at developing a Quality 4.0 maturity index …

This study participates in the debate on advancing theoretical developments in the field of
benchmarking processes. It suggests that approaching benchmarking as a research method …

Purpose–To explain the factors of benchmarking adoption as experienced by companies in
Malaysia in which benchmarking is one of the way to create a sense of urgency by telling …

Purpose The literature lacks a single and universally accepted definition of major and
megaprojects: usually, these projects are described as projects with a budget above $1 …