Around the globe, Small and Medium Enterprises (SMEs) have acquired a significant and
pivotal position in the entire economic development process. Over the years, this sector had …

Bu çalışmanın amacı belediyecilik hizmetlerinin fonksiyonel kalitesi ve teknik kalitesinin
vatandaşlarının genel memnuniyet algısı üzerindeki etkisini incelemektedir. Bir başka bakış …

Quality of antenatal care is an important determinant of safe motherhood. This descriptive
study aimed to examine the differences between nurses‟ perceptions and pregnant …

Özet İstanbul karayolu toplu taşıma sistemini yöneten İETT'nin oldukça geniş bir alanı
kapsayan hizmetlerinin ölçülmesi ve değerlendirilmesi İstanbul toplu taşıması ve kent …

The healthcare service industry has never been so competitive than it is today (Goddard,
2015). In order to survive, health care facilities must focus on delivering quality to their …

This study is about factors influencing consumer preferences in the hospitality industry with a
case of Eka Hotel, Nairobi. It concentrated on five objectives which were; determining the …

Service is an economic activity that creates value and provides benefits for customers.
Service quality is the concept providing services to customers with value and benefits with …

Ευχαριστώ τα μέλη της Τριμελούς Επιτροπής για τη συνεργασία και τη συμβολή τους στην
ολοκλήρωση της εργασίας. Ειδικότερα θα ήθελα να εκφράσω τις ευχαριστίες μου στον …

Mergers, in the banking industry, occur all over the world. Recently, the first merge in Qatar
occurred between Barwa Bank and International Bank of Qatar (IBQ). A new entity emerged …

Consumers' lifestyle is changing as their work life change. Non-flexible working hours and
overtime have increased the chances of having stress (Shagvaliyeva & Yazdanifard, 2014) …