Hospital service quality evaluation with IVIF-PROMETHEE and a case study
Measuring satisfaction of patients and understanding their perceptions are important for the
hospital management to respond to customers' growing demands for acceptable quality of …
hospital management to respond to customers' growing demands for acceptable quality of …
Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers
MHA Rahman, J Finsterwalder… - The Service Industries …, 2024 - Taylor & Francis
Ageing is a natural process that is accompanied by several physical, psychological,
cognitive, and social changes, which can have significant impact on health and wellbeing …
cognitive, and social changes, which can have significant impact on health and wellbeing …
Engaging employees for quality of life: mediation by psychological capital
The objective of this study is to examine the mediating role of psychological capital (PsyCap)
between work engagement and the six dimensions of quality of work life (QoWL). Data were …
between work engagement and the six dimensions of quality of work life (QoWL). Data were …
Network well-being from a balanced centricity perspective
F Groven, G Odekerken-Schröder… - Journal of Services …, 2021 - emerald.com
Purpose This paper aims to explore how tensions and alignments between different actors'
needs in a transformative services network affect balanced centricity, which is an indicator of …
needs in a transformative services network affect balanced centricity, which is an indicator of …
Informal payments by patients in central and eastern Europe during the COVID-19 pandemic: an institutional perspective
Confronted with a global pandemic, public healthcare systems are under pressure, making
access to healthcare services difficult for patients. This provides fertile ground for using …
access to healthcare services difficult for patients. This provides fertile ground for using …
Omphalocele and cardiac abnormalities—the importance of the association
Omphalocele is the most common ventral abdominal wall defect. Omphalocele is associated
with other significant anomalies in up to 80% of cases, among which the cardiac ones are …
with other significant anomalies in up to 80% of cases, among which the cardiac ones are …
Effects of internal branding management in a hospital context
CY Huang, CH Lai - The Service Industries Journal, 2021 - Taylor & Francis
Successful hospital brand management enables employees to understand the hospital's
brand value and to directly reflect upon their behaviour and job performance, which in turn …
brand value and to directly reflect upon their behaviour and job performance, which in turn …
Green jobs creation–main element in the implementation of bioeconomic mechanisms
Green jobs creation is the main element in the implementation of bioeconomy mechanisms
along with other factors, such as gross domestic product (GDP), environmental protection …
along with other factors, such as gross domestic product (GDP), environmental protection …
Informal payments by patients, institutional trust and institutional asymmetry
AV Horodnic, CC Williams, CI Ciobanu… - Frontiers in …, 2022 - frontiersin.org
The aim of this paper is to evaluate the extent of the practice of using informal payments for
accessing the services of public clinics or hospitals across Europe and to explain the …
accessing the services of public clinics or hospitals across Europe and to explain the …
Does higher cash-in-hand income motivate young people to engage in under-declared employment?
The aim of this paper is to analyse financial gains as a motive for engaging in under-
declared employment (choosing envelope wages) amongst youth population. A youth profile …
declared employment (choosing envelope wages) amongst youth population. A youth profile …