This study investigates the impact of the Chinese government's Level I emergency response
policy on manufacturers' stock market values. We empirically examine the roles of human …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

The research domain Industry Studies and Public Policy (IS&PP) seeks to further our
understanding of industrial practices and managerial challenges by explicitly considering …

Hospitals are characterized by high levels of technical expertise as well as patient
interactions. In an attempt to improve their performance along these dimensions, hospitals …

This study aims to explore the potential mediation role of person-centeredness between the
effects of the work environment and nurse reported quality and patient safety. A quantitative …

To investigate the opportunity for hospitals to achieve better care at lower cost, we examine
two key process quality measures, conformance quality and experiential quality, and two …

Online reviews are playing an increasingly important role in how patients select and
evaluate health‐care providers. Physician rating websites not only act as open platforms for …

This study investigates the effects of both experience and service quality on the perceived
value of medical tourists. In addition, the direct and indirect effects of service and experience …

Public policy and operations management | Journal of Operations Management skip to main
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Operations management (OM) researchers have traditionally focused on developing
normative mathematical models that prescribe what managers and firms should do …