Website quality of online travel agencies and the impact of perceived website quality on
customer behavior are still the research areas to be investigated by the academics. The …

This study aimed to explore the impact of the e-service quality (E-SQ) of the online academic
databases offered in the Jordanian academic institutions on end users' behavioural …

The purpose of this study is to explore consumers' perceptions of Internet Retail Service
Quality by identifying dimensions that are important to online shoppers. A scale was …

This research was conducted to find out customer's response in digital banking era using
TAM and UTAUT model. Questionnaires filled bank account owner who have often used …

The ways to maintain and increase customer satisfaction are always the concern of business
providers because high satisfaction is closely related to the customers' positive word of …

Tourism is a rapidly growing business that receives global attention. Successful tourism
business will offer many benefits to the host countries. Although Malaysia's tourism industry …

At the time of Covid-19 pandemic, e-commerce was the best choice for consumers to
purchase their needs. E-commerce most frequented in Indonesia was Shopee. This study …

The phenomenon of online shopping and business start-ups are rising in Indonesia, and
one of the results of this movement is a new form of e-commerce—social shopping—which …

E-commercehas become a popular method of transacting all over the world. In particular,
business-to-consumer online shopping, a form of e-commerce, has grown remarkably While …

Tourism is a fast growing industry that receives global attention. The study on tourist
satisfaction is still limited even though tourism industry is one of the major contributors to …