How online word‐of‐mouth impacts receivers

SG Moore, KC Lafreniere - Consumer Psychology Review, 2020 - Wiley Online Library
Online word‐of‐mouth (WOM) can impact consumers' product evaluations, purchase
intentions, and choices—but when does it do so? How do those receiving WOM know …

How visual attention to social media cues impacts visit intention and liking expectation for restaurants

A Simonetti, E Bigne - International Journal of Contemporary …, 2022 - emerald.com
Purpose The purpose of this study is to examine how social media (TripAdvisor) content
influences restaurant visit intentions and liking expectations, how online review valence …

[HTML][HTML] Interaction between extrinsic and intrinsic online review cues: perspectives from cue utilization theory

S Kakaria, A Simonetti, E Bigne - Electronic Commerce Research, 2023 - Springer
We examine the interaction effects of linguistic style and verification of online reviews in
terms of their valence on purchase intention for search and experiential products. We adopt …

Online reviews: A literature review and roadmap for future research

M Pocchiari, D Proserpio, Y Dover - International Journal of Research in …, 2024 - Elsevier
This paper reviews and synthesizes existing research on online reviews, addresses the
knowledge gaps, and proposes directions for future research. Taking an interdisciplinary …

Investigating the effect of customer-generated content on performance in online platform-based experience goods market

SY Kim - Journal of Retailing and Consumer Services, 2023 - Elsevier
As COVID-19 persists, a new normal has emerged in our lives and consumption patterns.
The rapid rise in demand for online consumption without physical contact is a prime …

Product Review Reading and Rating Statistics: How Do They Affect Consumer Product Evaluation?

C Guan, SY Lam - International Journal of Consumer Studies, 2024 - Wiley Online Library
Marketers are concerned about how consumers' readings of product reviews and product
rating statistics affect product evaluations. Previous studies generally regard product review …

[PDF][PDF] CONSUMER BEHAVIOUR IN ELECTRONIC AND VIRTUAL COMMERCE: MERGING BEHAVIOURAL AND NEUROPHYSIOLOGICAL PERSPECTIVES

S Kakaria, E Bigné - 2023 - roderic.uv.es
This PhD dissertation is a compendium of three published articles in internationally indexed
journals. The first publication titled Interaction between extrinsic and intrinsic online review …

The Dynamic Potential of Online Reviews: Review Updates and Platform Solicitations

M Pocchiari, V Schoenmueller, Y Dover - Available at SSRN, 2023 - papers.ssrn.com
Extensive research has explored the influence of online reviews, especially negative ones,
on consumer decision making and business outcomes. This prior work implicitly assumes …

Rating Systems and the End-Game Effect: When Reputation Works and When it Doesn't

C Belletti, E Pronkina, M Rossi - 2024 - papers.ssrn.com
Do rating systems provide incentives to sellers when they are about to exit a market? Using
data from Airbnb, this paper examines how end-of-game considerations affect hosts' effort …

Opinion distribution: spatial sentiment analysis of online restaurant reviews through BERT model and GIS

K Niu, Y Xing - … on Signal Processing and Machine Learning …, 2024 - spiedigitallibrary.org
As the impact of online reviews on consumer decision-making grows more pronounced, this
study is dedicated to identifying service-related issues by analyzing online restaurant …