Online word‐of‐mouth (WOM) can impact consumers' product evaluations, purchase
intentions, and choices—but when does it do so? How do those receiving WOM know …

Purpose The purpose of this study is to examine how social media (TripAdvisor) content
influences restaurant visit intentions and liking expectations, how online review valence …

We examine the interaction effects of linguistic style and verification of online reviews in
terms of their valence on purchase intention for search and experiential products. We adopt …

This paper reviews and synthesizes existing research on online reviews, addresses the
knowledge gaps, and proposes directions for future research. Taking an interdisciplinary …

As COVID-19 persists, a new normal has emerged in our lives and consumption patterns.
The rapid rise in demand for online consumption without physical contact is a prime …

Marketers are concerned about how consumers' readings of product reviews and product
rating statistics affect product evaluations. Previous studies generally regard product review …

This PhD dissertation is a compendium of three published articles in internationally indexed
journals. The first publication titled Interaction between extrinsic and intrinsic online review …

Extensive research has explored the influence of online reviews, especially negative ones,
on consumer decision making and business outcomes. This prior work implicitly assumes …

Do rating systems provide incentives to sellers when they are about to exit a market? Using
data from Airbnb, this paper examines how end-of-game considerations affect hosts' effort …

As the impact of online reviews on consumer decision-making grows more pronounced, this
study is dedicated to identifying service-related issues by analyzing online restaurant …