High availability of information technology (IT)-applications and-infrastructure components is
a significant factor for the success of organizations because more and more business …

Software teams today are required to deliver new or updated services frequently, rapidly and
independently. Adopting DevOps and Microservices support the rapid service delivery …

Existing approaches to recommend services using natural language queries are supervised
or unsupervised. Supervised approaches rely on a dataset with natural language queries …

Handling complexity and symmetry in the identification of services for the management of
information technology (IT) emerged as a serious challenge in recent times. One of the most …

Several field studies have shown low levels of implementation of this type of catalog in
organizations in various countries around the world, which is accentuated in public …

IT compliance is an area of increasing attention and capital spend in enterprise IT
environments. Enforcing compliance is a complex process, which involves following …

Juno: An Intelligent Chat Service for IT Service Automation | SpringerLink Skip to main
content Advertisement SpringerLink Account Menu Find a journal Publish with us Track your …

To support IT change automation in cloud-native deployments, we propose to discover
change actions from IT change requests. Traditional approaches to discover actions rely on …

Para desarrollar una buena gestión de servicios tecnológicos es necesario contar con un
catálogo de servicios de tecnologías de la información; sin embargo, según la literatura se …

La construcción del catálogo de servicios de tecnologías de la información ha sido
desarrollada utilizando mecanismos convencionales; sin embargo, recientemente se han …