The contemporary business environment requires companies to be highly flexible in terms of
adapting to customer requirements, to be consistent in quality and price-competitive, while …

The quality of a tourism destination's offer is determined to a large extent by the quality of its
human capital. Human capital represents a measure of the economic value of employees' …

The paper discusses the opportunities and limitations of applying contemporary
performance measurement models in the context of pre-university education. Special …

In the modern business conditions companies are facing with very serious competition, so
they are forced to invest great efforts to ensure high satisfaction of their customers and thus …

The paper discusses the opportunities and limitations of applying contemporary
performance measurement models in the context of pre-university education. Special …

Total quality management is a holistic business philosophy of striving for continuous quality
improvement of all processes in the company. Unlike traditional management, where …

Развој информационе технологије и, последично, рапидно повећање расположиве
количине података допринели су да data mining, као кључна компонента једног ширег …

Menadžment ukupnog kvaliteta je holistička filozofija kojom se teži ka kontinuiranom
poboljšanju kvaliteta svih procesa u preduzeću, što zahteva uključivanje zaposlenih i …

Total quality management (TQM) is a holistic philosophy of striving for continuous quality
improvement of all processes in the company. This requires the involvement of employees …

Quality management in tourism is a complex process. As a segment of the service sector,
tourism is consisted of a large number of economy and non-economy activities, participating …