摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …

Focusing on the application of artificial intelligence, this study investigates the impact of
emotional display on user engagement with computer-generated imagery influencers …

According to the computers are social actors (CASA) paradigm, a dominant theoretical
framework for research on human–computer interaction, people treat computers as if they …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

Consumers increasingly use intelligent personal assistants for shopping, given their
advantages of being hands-free and voice-controlled, enabling individuals to multi-task …

Consumers prefer human service over chatbots in some contexts. We draw on treatments of
trust in information systems research to propose a three-tiered model of trust which posits …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

With artificial intelligence entering all spheres of technology, it has also prompted financial
businesses to enter into Intelligent Financial Technologies (FinTech). Chatbots and virtual …

Purpose This study aims to compares the effects of different human-like appearances (low
vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR) …

AI-enabled technology, such as digital voice assistants (VA), affects employees
collaborating with it. This study, first, examines employees' perceptions of autonomy …