This book provides rare insights into the nature of contemporary, technologically-facilitated
government. Its multidisciplinary approach demonstrates that information technology is more …

This article focuses on the design of frontline work in public agencies involved in the delivery
of activation programmes and services. More specifically, it raises the following questions …

In a contemporary evolution of the tutelary state, welfare reform in the United Kingdom has
been characterised by moves towards greater conditionality and sanctioning. This is …

A defining feature of UK welfare reform has been concerted moves towards greater
conditionality and sanctioning which has stimulated much academic debate. However, few …

From the 1990s onwards, fraud detection has become an increasingly important focus in the
design and implementation of a variety of welfare schemes, including unemployment …

Recent research has documented a trend towards the individualization of activation policies.
This study reviews a radical Australian effort to personalize the delivery of activation policies …

In this article I argue that the spaces of freedom and constraint that personalized planning
programs targeted at Australian single parents open up and close down are distinctly …

New mechanisms of conditionality enacted through current reforms of the UK welfare system
are framed within contested narratives about the characteristics, rationalities and conduct of …

Many have argued that new electronic technologies have the potential to transform how
governments relate to users of public services. This article explores the limits of e …

Centrelink was established in 1997 as part of the Howard government's bold experiment in
re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of …