Trust in financial institutions is widely considered important. However, a clear overview of
studies on the drivers of trust is missing. We intend to fill this gap in the literature. After …

Purpose The digital transformation in the banking industry has brought about complexity and
competitiveness which has made differentiation challenging for banks. Complemented by …

Purpose This study aims to provide an overview of bank marketing through a retrospection
of the International Journal of Bank Marketing (IJBM), the leading journal for bank marketing …

Central banks around the world are examining the possibility of introducing Central Bank
Digital Currency (CBDC). The public's preferences concerning the usage of CBDC for …

Purpose This article presents a systematic framework with a meta-analytic approach to
finding various antecedents, consequents and moderating effects of trust in financial …

Online banking and privacy: redesigning sales strategy through social exchange | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Central banks around the world are examining the possibility of introducing Central Bank
Digital Currency (CBDC). The public's preferences concerning the usage of CBDC for …

Using unique payment diary survey data, this paper analyses trust in the Dutch payment
system (broad-scope trust) and trust in the payment services of customers' own bank (narrow …

Purpose The purpose of this study is to empirically examine the relationships between
barrier-breakers and customers' intention to fully adopt digital payment methods (DPMs) …

Purpose The purpose of this paper is to study the effect of staged customer experiences on
customer switching costs in the banking industry. Design/methodology/approach Brand …