Purpose This study aimed to verify the impact of consumers' self-congruity on brand loyalty
behavior when stock-out happens; the role of the psychological reactance theory as a …

Empirical studies of customers' response to their favored brands' being out of stock (OOS)
have focused on customers' characteristics and have been almost exclusively conducted in …

Problem definition: In brick-and-mortar fashion retail stores, inventory stockouts are frequent.
When a specific size of a fashion product is out of stock, the unmet demand might not be …

Diese Dissertation entstand während meiner Tätigkeit als wissenschaftliche Mitarbeiterin am
Lehrstuhl für Betriebswirtschaftslehre, insbesondere Dienstleistungsmanagement, der …

Some small and medium-sized retail office supply stores (SMROSS) owners lack successful
inventory management strategies. SMROSS business owners rely on successful inventory …

Overconfidence is a common behavior bias that affects the decision maker's equilibrium
strategy in competition. To explore the impact of overconfidence on the inventory game, this …

Creating a positive customer experience and providing a high service quality is crucial for
service providers. Therefore, a lot of time and effort is spent on avoiding service failures …

Resumen en español Los comerciantes de alimentos continuamente afrontan el problema
de abastecimiento de productos. Buscan suplir la demanda de sus clientes ya su vez …

This research provides insights on how to leverage buy-online pickup-in-store data to
understand customer preferences, demand patterns, and when products go out of stock …

Retailers have long been struggling to find effective strategies to reduce their stockout rates
as well as the negative impacts of stockouts on their customers and on the business itself …