Analysis Of Customer Satisfaction With Packaged Drinking Water Products Using Service Quality (SERVQUAL) And Importance Performance Analysis (IPA) Methods

MH Maulana - Jurnal Teknik Industri: Jurnal Hasil Penelitian dan …, 2024 - eprints.umg.ac.id
PT. XYZ is a bottled mineral water manufacturer in Gresik, striving to deliver customer
satisfaction and stay competitive. This study aims to quantify consumer satisfaction with PT …

Analisis Kualitas Pelayanan Sistem X-Ray pada PT Pelindo Cabang Benoa

NKI Prisita, AAAYUM KENCANAWATI… - GANEC …, 2024 - journal.unmasmataram.ac.id
Penelitian ini bertujuan untuk mengetahui kualitas pelayanan sistem X-ray di Pelabuhan
Benoa dan memberikan rekomendasi perbaikan kualitas pelayanan. Metode analisis yang …