Due to the high failure rate of the merger and acquisition (M&A) strategy, this study raises
the question of whether there is a difference between the types of M&A in relation to M&A …

Purpose–The purpose of this study is to build a retail‐banking specific quality scale and,
through its examination and comparison with the SERVQUAL and BSQ metrics that are …

Page 1 PALGRAVE STUDIESIN FINANCIAL SERVICES TECHNOLOGY y DIGITAL |NSURANCE
BERNARD0 NICOLETT º Page 2 Digital Insurance Page 3 Also by Bernardo Nicoletti MOBILE …

Purpose–Valid measurement scales for predicting the adoption of hoteliers' customer‐
centric orientation are in short supply. The present research develops and validates a new …

The use of web-based technologies as a service delivery medium has added new elements
to service dissemination. Escalation in self-service technologies has provided customers …

Due to the high failure rate of the mergers and acquisitions (M&A) strategy, this study raises
the questions of whether the pre-M&A performances of the acquirer and the target could …

In a competitive market environment where goods and services are rendered to consumers,
the quality of products has significant impact on its price. Competition in energy sector …

The article attempts to empirically test a multi-dimensional and multi-level hierarchical
structure of service quality in Life Insurance services in India. The study draws evidence from …

Islamic insurance has a more value-added substance than conventional insurance, and it is
the ultimate solution for anyone seeking financial protection for their potential misfortune …

The knowledge process outsourcing (KPO) sector's contribution to India's economy over the
past few years has been appreciable and undeniably due to its robust set of extremely …