Purpose Although health question-and-answer (Q&A) communities have become popular in
recent years, only a few communities have successfully retained and motivated their …

Purpose–Patient value co-creation represents a key research priority and an essential
determinant of health care service outcomes. Yet few studies empirically examine the factors …

A number of models have been offered to help explain the trajectories of e-Government
projects: their frequent failures and their rarer successes. Most, though, lack a sense of the …

Abstract Public Service Platforms (PSPs) are a new type of technology platform. They are
based in the philosophy of New Public Management (NPM) and support public services for …

This article identifies and analyzes characteristics of patients' online communities (POC) in
Sweden. Using a qualitative approach, it presents a fine-grained picture of the communities …

People are increasingly utilising patient online communities (POC) to seek useful health
information and empathetic support. Success of POC is reliant upon the willingness of …

The development of socially-aware eGovernment policies requires the implementation of
multiple delivery channels to give the different user categories the choice of which service …

This study looks at the satisfaction with their contact experience of citizens using the internet
to contact government. Due to the internet, the volume of citizen contacts with government …

A conceptual framework is proposed for discussing the ICT strategies of intermediaries and
their effects on democratic intermediation. The main line of reasoning is that …

With the advancement of the Internet and supporting Information and Communication
Technologies, e-inclusion has emerged as an effective means to create opportunities for all …