A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory
Purpose Different from the previous organizational citizenship behavior (OCB) literature, this
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …
study aims to propose an OCB-O (organizational citizenship behavior toward organizations) …
Is coolness important to luxury hotel brand management? The linking and moderating mechanisms between coolness and customer brand engagement
Purpose This study aims to contribute by forming the concept of luxury hotel brand (four-and
five-star hotel) coolness and revealing its promoting role to customer brand engagement …
five-star hotel) coolness and revealing its promoting role to customer brand engagement …
When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory
Abstract Building on Agency Theory and Job Characteristics Theory, this study examines
how the autonomy of work interacts with individual proactivity and jointly enhances hotel …
how the autonomy of work interacts with individual proactivity and jointly enhances hotel …
The relevance of vision sharing and innovative behavior on transformational leadership, charismatic influence and organizational citizenship behavior (OCB)
CH Liu, WP Lin, YL Ng, AL Hsieh, JY Lin - International Journal of …, 2024 - Elsevier
The growing emphasis on quality of life has propelled the development of and attention to
the tourism and hospitality industry. However, this focus has also led to competitive …
the tourism and hospitality industry. However, this focus has also led to competitive …
How family motivation affects Chinese hotel employees' extra-role behaviors: A serial mediation model from an instrumental perspective
Hospitality management research pays much attention to how work-related factors affect
employees' extra-role behaviors, while the potential role of work-family factors seems to be …
employees' extra-role behaviors, while the potential role of work-family factors seems to be …
Does sincere social interaction stimulate tourist immersion? A conservation of resources perspective
ZM Jiang, HW Tu - Journal of Travel Research, 2023 - journals.sagepub.com
Drawing on conservation of resources (COR) theory, this study examines how and when
sincere social interaction affects tourist immersion at the destination. We develop a …
sincere social interaction affects tourist immersion at the destination. We develop a …
Should we be more mindful? The joint impact of an abusive work environment and mindfulness on employee well-being and turnover intentions
Using social information processing theory, this study aims to examine the relationships
among an abusive work environment, mindfulness, employee well-being, and turnover …
among an abusive work environment, mindfulness, employee well-being, and turnover …
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders' perspectives
Purpose Drawing from cognitive dissonance theory (CDT) and attribution ambiguity theory
(AAT), this paper aims to examine how employees interact with queer customers within the …
(AAT), this paper aims to examine how employees interact with queer customers within the …
Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh
Purpose This study investigates the relationship between organizational citizenship
behavior (OCB), total quality management (TQM), and corporate sustainability (CS) …
behavior (OCB), total quality management (TQM), and corporate sustainability (CS) …
Clarifying the multi-order multidimensional structure of organizational citizenship behavior: A cross-cultural validation
Although organizational citizenship behavior (OCB) attracts increasing research attention in
tourism and hospitality contexts, there remains a lack of consensus on the multidimensional …
tourism and hospitality contexts, there remains a lack of consensus on the multidimensional …