This article provides a systematic review of 191 research articles published on the
Information Technology (IT) continuance intention between 2001 and 2014. The IT …

Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …

Many countries have recognized the urgent need to address environmental problems, such
as air pollution, waste disposal, global warming, and natural resource depletion, through the …

Purpose This study aims to understand the factors affecting the continuance usage intention
(CUI) of mHealth among the rural elderly. Design/methodology/approach An integrated …

With the rapid growth and intense competition of the mobile commerce market, mobile
vendors consider retaining current users and facilitating them to continue shopping as vital …

This paper aims at examining key information dimensions in association with online tourism
service continuance from the consumer perspective. We propose a conceptual model and …

Using a status quo bias perspective, this paper examines the relation between customers'
inertia and continuance intention, identifying the moderating role of contractual subscription …

Method. This study provides the first empirical test of post-acceptance model adaption for
information system continuance in the context of recommender systems. Based on the …

This research furthers understanding of whether consumers of cloud-based service
platforms can distinguish between gap theory dimensions (ie, expectation and performance) …

Today, service quality is a major driver enhancing and consolidating the relationship
between consumers and their service providers. The diversity of research in this context …