Relationships between service quality, brand image, customer satisfaction, and customer loyalty
The service industry has become the driving force of economic development in recent years.
With the current fierce competitive situation, competing businesses have continually …
With the current fierce competitive situation, competing businesses have continually …
Relational dynamics in information technology outsourcing: An integrative review and future research directions
This paper reviews the literature on relational dynamics in information technology
outsourcing (ITO) relationships, a type of interorganizational relationship (IOR) between …
outsourcing (ITO) relationships, a type of interorganizational relationship (IOR) between …
The effect of store image and service quality on brand image and purchase intention for private label brands
PCS Wu, GYY Yeh, CR Hsiao - Australasian Marketing …, 2011 - journals.sagepub.com
This study aims to investigate the direct effects of store image and service quality on brand
image and purchase intention for a private label brand (PLB). This study also investigates …
image and purchase intention for a private label brand (PLB). This study also investigates …
The structural relationship among perceived service quality, perceived value, and customer satisfaction-focused on starbucks reserve coffee shops in Shanghai, China
Y Ge, Q Yuan, Y Wang, K Park - Sustainability, 2021 - mdpi.com
In today's increasingly competitive coffee industry, the point of running a good coffee shop is
no longer to run a coffee and beverage shop simply, but to focus on the quality of service …
no longer to run a coffee and beverage shop simply, but to focus on the quality of service …
Factors affecting the adoption level of c-commerce: An empirical study
The major objective of this paper is to examine the determinants of collaborative commerce
(c-commerce) adoption with special emphasis on Electrical and Electronic organizations in …
(c-commerce) adoption with special emphasis on Electrical and Electronic organizations in …
Relationship quality and satisfaction: Customer-perceived success factors for on-time projects
Project managers have traditionally evaluated project success using the “iron triangle” of
time, costs, and quality. In recent years, however, customer satisfaction and other client …
time, costs, and quality. In recent years, however, customer satisfaction and other client …
The long-term sustenance of sustainability practices in MNCs: A dynamic capabilities perspective of the role of R&D and internationalization
S Chakrabarty, L Wang - Journal of Business Ethics, 2012 - Springer
What allows MNCs to maintain their sustainability practices over the long-term? This is an
important but under-examined question. To address this question, we investigate both the …
important but under-examined question. To address this question, we investigate both the …
The impact of IT outsourcing on information systems success
N Gorla, TM Somers - Information & management, 2014 - Elsevier
The objective of this research is to assess the impact of IT outsourcing on Information
Systems' success. We modeled the relationships among the extent of IT outsourcing, the …
Systems' success. We modeled the relationships among the extent of IT outsourcing, the …
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
Most firms today are served by specialized IT service providers for the development and
maintenance of their business information systems. During the IT service encounter, service …
maintenance of their business information systems. During the IT service encounter, service …
A review on customer perceived value and its main components
Global Journal of Business and Social Science Review A Review on Customer Perceived
Value and Its Main Components Page 1 ISSN 2289-8506 © 2014 Global Academy of Training …
Value and Its Main Components Page 1 ISSN 2289-8506 © 2014 Global Academy of Training …