Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities

S Youn, HN Geismar, M Pinedo - Production and …, 2022 - journals.sagepub.com
This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

Empirical research in healthcare operations: Past research, present understanding, and future opportunities

DS Kc, S Scholtes, C Terwiesch - Manufacturing & Service …, 2020 - pubsonline.informs.org
We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Effects of online–offline service integration on e‐healthcare providers: A quasi‐natural experiment

N Huang, Z Yan, H Yin - Production and Operations …, 2021 - journals.sagepub.com
E‐healthcare platforms start to integrate medical services across online and offline
channels, where providers can perform online consultations, schedule patients' offline visits …

When waiting to see a doctor is less irritating: Understanding patient preferences and choice behavior in appointment scheduling

N Liu, SR Finkelstein, ME Kruk… - Management …, 2018 - pubsonline.informs.org
This paper examines patient preferences and choice behavior in scheduling medical
appointments. We conduct four discrete choice experiments on two distinct populations and …

Behavioral foundations of queueing systems

G Allon, M Kremer - The handbook of behavioral operations, 2018 - books.google.com
Understanding the behavior of queueing systems is important to both operations
management academics and practitioners. Queueing systems have been studied …

Personalized priority policies in call centers using past customer interaction information

BA Hathaway, SM Emadi… - Management …, 2022 - pubsonline.informs.org
To increase revenue or improve customer service, companies are increasingly
personalizing their product or service offerings based on their customers' history of …

Nudging patient choice: Reducing no-shows using waits framing messaging

J Liu, D Kc - Operations Research, 2023 - pubsonline.informs.org
Patient no-shows for scheduled medical appointments are of great concern for many
healthcare providers. In this paper, we tackle the no-show problem by applying insights from …

The future is bright: Recent trends and emerging topics in behavioral operations

K Donohue, K Schultz - The handbook of behavioral operations, 2018 - Wiley Online Library
This chapter provides an informed perspective on the current and future state of behavioral
operations (BeOps) research. A survey of papers published in five key operations …

Effects of rescheduling on patient no-show behavior in outpatient clinics

J Liu, J Xie, KK Yang, Z Zheng - Manufacturing & Service …, 2019 - pubsonline.informs.org
We study the effects of rescheduling on no-show behavior in an outpatient appointment
system for both new and follow-up patients. Previous literature has primarily focused on new …

Patient adherence in healthcare operations: A narrative review

H Kılıç, ED Güneş - Socio-Economic Planning Sciences, 2023 - Elsevier
Patient nonadherence to healthcare providers' recommendations is a major obstacle to
desired health outcomes. It results in health deterioration and hospitalization, which might …