This work presents a Case-Based Reasoning (CBR) module that integrates sentiment and
stress analysis on text and keystroke dynamics data with context information of users …

The rising expectations of customers have considerably contributed to the need for
automated approaches supporting employees in online customer service. Since automated …

The capability of reaching agreements is a necessary feature that large computer systems
where agents interoperate must include. In these systems, agents represent self-motivated …

Case-based reasoning (CBR) solves a problem through retrieving a similar past solution
and reusing it in a new situation. In this study, a CBR system was developed for marketing …

In multi-agent systems, agents perform complex tasks that require different levels of
intelligence and give rise to interactions among them. From these interactions, conflicts of …

Nowadays, MAS paradigm tries to move Computation to a new level of abstraction:
Computation as interaction, where large complex systems are seen in terms of the services …

Multi-Agent Systems are suitable to provide a framework that allows to perform collaborative
processes in distributed environments. In a customer support system with operators …

In this paper, we analyse the requirements that argumentation frameworks should take into
account to be applied in agent societies. Then, we propose a generic framework for the …

The rising number of internet users has considerably contributed to the need of online
customer services. Against this background, many organisations aim to tap the potential of …

The background of this doctoral thesis is an interest in work achievement over extended time
periods in specialized and technology-infused workplaces. Globalization, digitalization and …