Purpose This paper aims to review and discuss customer satisfaction and its application to
the hospitality and tourism industries. This paper defines the concept and analyzes its …

The rise of the “post-pandemic new digital consumer” who cherishes personalization,
demands trust and expects immersive online experiences has led brands to reexamine their …

In the last decade, the use of smartphones has grown steadily. The way consumers interact
with brands has changed owing to the accessibility of internet connection on smartphones …

Online food delivery (OFD) apps are changing the way we consume food. Despite
increasing the popularity of OFD apps, limited studies have explored the reason behind …

Research on the word-of-mouth intention of consumers has received increasing attention in
hospitality research. However, little research has explored the effect of green image on the …

This study examined the influences of positive brand-related user-generated content (UGC)
1 shared via Facebook on consumer response. The model tested was derived from the S–O …

This study is to identify the positive association of food quality, restaurant service quality,
physical environment quality, and customer satisfaction with revisit intention of customers at …

The purpose of this study is to examine the effect of website design quality and service
quality on consumers' repurchase intention in the Asian, European, North and South …

Given the incredible ability to interact with consumers, branded apps have become a new
important brand relationship building platform for marketers. However, despite the …

The purpose of this study is to investigate a comprehensive multidimensional model of the
gastronomic and accommodation experiences of domestic tourists, their links to satisfaction …