The main objective of this research is to expand the satisfaction with complaint handling
theory to the OTT (Over The Top) application by examining the perceptions of justice and …

Purpose This paper compares traditional and digital banks in nine categories of complaints
and provides insights to improve complaint management performance …

Purpose This study aims to articulate the nature of consumer complaining behavior (CCB)
by analyzing the mechanism and characteristics of online CCB in COVID-19 isolated …

This study examines the four antecedents of customers' attitudes and two moderating effects
of social influence and customers' traits on the effects of both cognitive and hedonic …

Current research focuses on examining the relationship between consumers' self-
confidence and their intentions to complain. This study addresses the gap in the research …

Son yıllarda tüketiciler, e-ticaret platformları üzerinden satın aldıkları ürün gruplarına ilişkin
kargolama faaliyetlerini daha önemser bir hale gelmiştir. Bunun farkında varan e-ticaret …

Conducted with a sample size of 120, the research employed structural equation modeling
for analysis. The findings revealed several influential factors, including perceived trust …

The study compares consumer rights awareness and the frequency of their complaints
between Croatia, Germany, and Bosnia and Herzegovina. The research hypotheses …

The study aims to explore and comprehend the benefits or advantages, issues and
challenges of the e-banking system. The study was conducted by employing an analysis of …

Poor customer complaint-handling strategies can negatively affect customer loyalty. Leaders
in the pharmaceutical industry who fail to improve complaint-handling strategies can …