Noise at workplaces in the call center

B Smagowska - Archives of Acoustics, 2010 - acoustics.ippt.pan.pl
In the last years the number of new forms of workplaces, such as call centers, increases. It is
defined as a workstation where the basic tasks of a worker are carried out with the use of a …

Survey of noise exposure and background noise in call centers using headphones

N Trompette, J Chatillon - Journal of occupational and …, 2012 - Taylor & Francis
Call centers represent one of the fastest growing industries. However, there are health and
safety hazards unique to this new industry. One of these potential hazards is hearing …

Comparison of direct measurement methods for headset noise exposure in the workplace

FG Nassrallah, C Giguere, HR Dajani… - Noise and …, 2016 - journals.lww.com
The measurement of noise exposure from communication headsets poses a methodological
challenge. Although several standards describe methods for general noise measurements …

Noise parameters of headsets designed for communication platforms

E Kozlowski - International Journal of Environmental Research and …, 2022 - mdpi.com
Headsets are increasingly used in the working environment. In addition to being frequently
used by call-centre staff, they are also becoming more popular with remote workers and …

Demographic patterns of acoustic shock syndrome as seen in a large call centre

J Ayugi, L Poonamjeet, P Mugwe, M Nyandusi - 2015 - erepository.uonbi.ac.ke
Call centers represent one of the fastest growing industries in East Africa. However, there
are health and safety hazards unique to this new industry. This field is underexplored for …

Avaliação da exposição de operadores de teleatendimento a ruído

EF Vergara, J Steffani, SNY Gerges… - Revista Brasileira de …, 2006 - SciELO Brasil
Existe um crescimento elevado da oferta de produtos e serviços das empresas de
teleatendimento. Porém, os operadores usuários de fones de ouvido mostram-se afetados …

EVALUATION OF NOISE EXPOSURE AND RISK OF HEARING IMPAIRMENT IN EMPLOYEES USING COMMUNICATION HEADSETS OR HEADPHONES/OCENA …

M Pawlaczyk-Luszczynska, K Zaborowski… - Medycyna Pracy, 2019 - go.gale.com
Background: The aim of the study was to assess the noise exposure and risk of noise-
induced hearing loss (NIHL) among users of communication headsets (CHs) or …

Ocena hałasu na wybranych stanowiskach pracy call center metodą pomiarów stanowiskowych oraz techniką MIRE

B Smagowska, W Mikulski, J Radosz - Bezpieczeństwo Pracy: nauka i …, 2012 - infona.pl
W artykule przedstawiono ocenę narażenia na hałas na wybranych stanowiskach pracy
konsultantów telefonicznych, korzystających ze słuchawek nagłownych na jednym uchu. Do …

An indirect calculation method for estimating occupational sound exposure from communication headsets

F Nassrallah, NN Ellaham, C Giguère… - The journal of the …, 2019 - pubs.aip.org
Measurement of noise exposure from communication headsets is challenging due to the
need for specialized equipment, methods, and training. Canadian standard Z107. 56-13 …

Evaluation of noise exposure and hearing threshold levels among call centre operators

M Pawlaczyk-Łuszczyńska… - Archives of …, 2019 - acoustics.ippt.gov.pl
Questionnaire inquiry aimed at collecting personal data, the information on communication
headset usage habits, self-assessment of hearing ability and identification of risk factors for …