The in-flight service is one of the most important parts in the whole air travel service process.
In order to better understand the passengers' preference and obtain their perception for …

Purpose The purpose of this study was to examine airline passengers' repurchase decision-
making process by developing a sturdy theoretical framework comprising in-flight core …

Quality of in-flight food and beverage is undoubtedly one of the most important requisites for
passengers' pleasurable flight experiences in the full-service airline industry. Nonetheless …

Catering supplier selection is multi-criteria decision-making (MCDM) problem faced by
airline industry. The evaluation process primarily involves the assessment of several …

This work focused on the perception of the food healthiness of in-flight meals. This work
adopts presentation as the determinant. This work also employs attitude as the …

Civil aircraft cabin comfort is a significant consideration for travelers when selecting an
airline. Based on questionnaires, this study developed an assessment method that identified …

The main purpose of this study was to investigate the effect of in-flight service quality on
value for money for business passengers in airlines. In this study, in-flight service quality …

Internet-based consumer opinion platforms enable customers to express their views and
experiences. Drawing on online review data from 43,397 airline passengers from 26 …

Airlines continuously seek strategic ways to impress their passengers and build memorable
experiences. Inflight food services as an imperative interaction, the research included …

Reverse logistics provider selection is an important issue in catering food for airline industry.
In previous research, the catering food industry generally lacked a formal reference method …