Mitigating or magnifying the harmful influence of workplace aggression: An integrative review
As a substantial amount of research has accumulated on the harmful consequences of
workplace aggression for target employees, we believe it is now of particular importance to …
workplace aggression for target employees, we believe it is now of particular importance to …
Workplace aggression and employee performance: A meta-analytic investigation of mediating mechanisms and cultural contingencies.
We present a meta-analytic investigation of the theoretical mechanisms underlying why
experienced workplace aggression is harmful to the three core performance outcomes (ie …
experienced workplace aggression is harmful to the three core performance outcomes (ie …
[HTML][HTML] Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
Mobile apps offering online to offline (O2O) services act as aggregators providing interface
for delivery of required products and services at a preferred location. Despite offering …
for delivery of required products and services at a preferred location. Despite offering …
[HTML][HTML] Understanding the link between net promoter score and e-WOM behaviour on social media: The role of national culture
G Agag, BA Durrani, ZH Abdelmoety, MM Daher… - Journal of Business …, 2024 - Elsevier
Our paper explores how individual customers' promoter scores are linked to their electronic
word-of-mouth (e-WOM) behaviour under different cultural contexts. We conducted two …
word-of-mouth (e-WOM) behaviour under different cultural contexts. We conducted two …
Does customer incivility undermine employees' service performance?
B Cheng, Y Dong, X Zhou, G Guo, Y Peng - International Journal of …, 2020 - Elsevier
This study extends the growing body of research on customer incivility by examining its
impact on employees' in-role and extra-role service performance in the hospitality industry …
impact on employees' in-role and extra-role service performance in the hospitality industry …
Effects of internal branding and brand-oriented leadership on work-related outcomes: 内部品牌建设和品牌导向领导力对与工作有关的成果的影响
S Ayrom, M Tumer - The service industries journal, 2021 - Taylor & Francis
摘要本研究建立了一个实证模型， 以检验内部品牌建设和品牌导向的领导力对员工的服务补救
绩效和离职意图的影响， 并特别强调心理契约作为中介因素。 研究采用定量的方法 …
绩效和离职意图的影响， 并特别强调心理契约作为中介因素。 研究采用定量的方法 …
Innovation resistance theory perspective on the use of food delivery applications
Purpose The current study tries to better understand the resistance toward food delivery
applications (FDAs). This study has adapted the existing criteria to measure different …
applications (FDAs). This study has adapted the existing criteria to measure different …
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Purpose Although service researchers have long suggested that customer mistreatment
adversely impacts service employees' outcomes, statistical integration of current empirical …
adversely impacts service employees' outcomes, statistical integration of current empirical …
Do employees' perceived compensation system influence turnover intentions and job performance? The role of communication satisfaction as a moderator
F Ohunakin, OA Olugbade - Tourism Management Perspectives, 2022 - Elsevier
Drawing on social exchange theory (SET), the study examined the influence of customer-
contact hotel employees' perceived compensation system on turnover intentions and job …
contact hotel employees' perceived compensation system on turnover intentions and job …
Kick me while I'm down: Modeling employee differences of the impact of workplace incivility on employees' health and wellbeing
Although research has shown that workplace incivility has a stronger and more enduring
impact on the health and wellbeing of some employees more than others, there has been …
impact on the health and wellbeing of some employees more than others, there has been …