Process mining allows analysts to exploit logs of historical executions of business processes
to extract insights regarding the actual performance of these processes. One of the most …

Process Mining is a new kind of Business Analytics and has emerged as a powerful family of
Process Science techniques for analysing and improving business processes. Although …

Predicting business process behaviour is an important aspect of business process
management. Motivated by research in natural language processing, this paper describes …

Business processes represent one of the core assets of organisations for many reasons.
They have direct impact on the attractiveness of products and services, influence customer …

Process Mining allows organizations to obtain actual business process models from event
logs (discovery), to compare the event log or the resulting process model in the discovery …

The problem of automated discovery of process models from event logs has been
intensively researched in the past two decades. Despite a rich field of proposals, state-of-the …

Chatbots enable organizations in the business-to-customer domain to respond to repetitive
requests efficiently. Extant approaches in Natural Language Processing (NLP) already …

In the era of “big data”, one of the key challenges is to analyze large amounts of data
collected in meaningful and scalable ways. The field of process mining is concerned with the …

Healthcare organizations are confronted with challenges including the contention between
tightening budgets and increased care needs. In the light of these challenges, they are …

One of the main challenges in process mining is to discover a process model describing
observed behaviour in the best possible manner. Since event logs only contain example …