Sustainable services are often regarded as sustainable strategies and operations producing
goods and services that satisfy customer needs and significantly improve social and …

Organisations are now focused on total customer satisfaction. However there is a lack of
understanding the requirements and the customer needs. Total Quality Management (TQM) …

Insurance companies play an important role in the welfare of human well-being by providing
protection to millions of people against life risks such as uncertain death or accident. Even …

This study examines the relationship between airlines service quality and customer
satisfaction among domestic air passengers in Nigeria. The study applied quantitative …

The objective of this study was to examine the influence of service quality and service
fairness on customer loyalty in the Malaysian motor insurance industry. Further, it also aimed …

Customer satisfaction, retention, and loyalty are essential for a positive return on sales in the
insurance industry. This study examines the key determinants of customer loyalty among …

Purpose: The purpose of the study is to assess the customers' perception regarding empathy
exhibited by the bancassurance channel and factors affecting it. Design/Methodology …

This study investigates the poor claims settlement and demand for insurance policies in
Nigeria to provide empirical evidence which would assist not only the insurance companies …

Bancassurance has evolved as a strong distribution channel in India. Bancassurance
means that the insurance company and the bank come together to offer insurance products …

This paper examines the changing perception of consumers towards Nepalese insurance
products. Descriptive and causal-comparative research designs are used to achieve the …