We review existing work on synergies between information systems (IS) and quality
management systems (QMS) and propose avenues to advance them further, leading to a …

This paper presents a framework that helps assess and synthesize information system (IS)
quality using interpretive structural modeling (ISM). The emphasis of the approach …

The education sector has been radically affected by developments in information
technology. In the education arena, substantial funds have been invested in the systematic …

Software process improvement (SPI) approaches have been designed to produce changes
at many levels, ie in the strategies, culture and working practices, of software development …

Literature and practice has agreed that commitment plays an important role in software
process improvement (SPI)[1] initiatives. However, the concept of commitment has not been …

It has been well-established in the software process improvement (SPI) literature and
practice that, without commitment from all organizational levels to SPI, the initiative will most …

While defining or measuring the effectiveness of the information systems (IS) function has
proven complicated, further effort on refining IS assessment is essential for the effective …

A engenharia de requisitos é, talvez, a actividade mais crítica do processo de
desenvolvimento de sistemas de informação, porque é aí que se define o suporte que os …

In this paper the authors discuss the role of commitment in Software Process Improvement
(SPI) and Software Quality Management (SQM). The fundamental principles of Total Quality …

Purpose–The purpose of this paper is to demonstrate the importance of undertaking a
systemic view of information systems evaluation that augments the frequently reported …