Affective delivery, or expressing positive emotions in service interactions, helps satisfy
customers. But employees cannot always feel positive and, to avoid breaking display rules …

The Second Edition of this best selling book provides a comprehensive examination of the
role that gender plays in work environments. This book differs from others by comparing …

The project of pursuing workplace equality has reached a new stage. Racial and gender
inequality persists in many places of employment while the explanations and solutions for …

This article argues that communities of coping among frontline service workers are an
important part of what Hochschild has calledcollective emotional labour'in service work. The …

Taking a critical perspective, Skill, Training and Human Resource Development focuses on
the way people are developed at work; the skills that are encouraged, the way they are …

This is a book born of globalism. Its subject matter, the dynamics of gender and diversity
challenges to trade unionism, is being reshaped by the forces of global capital. Although …

Women now comprise the majority of the working class. Yet this fundamental transformation
has gone largely unnoticed. This book is about how the sex of workers matters in …

A RUSA 2007 Outstanding Reference Title The Encyclopedia of US Labor and Working-
Class History provides sweeping coverage of US labor history. Containing over 650 entries …

Two union recognition campaigns are contrasted: one focusing on developing workplace
activism but with little sectoral focus (a 'bottom‐up'campaign), and the other with a sectoral …

THE OLD MYTH THAT WOMEN are unorganizable has largely been demolished. The
stories of successful labor organizing among women generated by decades of feminist …