This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

We present a framework to describe and analyze operational risk in financial services from
an operations management perspective, focusing in particular on process design, process …

Revenue management (RM) is selling the right product, at the right price, at the right time, to
the right customer. While this technique is originally a tool of service operations, it shows the …

At firms such as restaurants, customers either make reservations in advance or join queues
on the spot. Reservation holders may not show up, and walk‐ins have to wait. Using a game …

This paper studies a one-shot inventory replenishment problem with dynamic pricing. The
customer arrival rate is assumed to follow a geometric Brownian motion. Homogeneous …

Motivated by make-to-order production systems, we consider a dynamic control problem for
a multiclass, parallel-server queueing system. The production system serves multiple …

We consider new online variants of supply chain management models, where in addition to
production decisions, one also has to actively decide on which customers to serve …

We study a compensation mechanism design problem with customer‐choice behavior in a
continuous review setting where the production and demand processes are stochastic …

We consider the problem of pricing and scheduling the customers arriving at a service
facility, with the objective of maximizing the profits of the facility, when the value of service …

In this study, we consider a company that uses two channels for trading: long‐term contracts
and spot markets. With a quantity flexibility long‐term contract, the buyer commits to …