Research background: As Artificial Intelligence (AI) weaves into the fabric of daily life, its
societal and economic implications underscore the urgency of embracing an environment …

Purpose The purpose of this study is to examine the acceptance of artificial intelligence
devices (AIDs) by customers in banking service encounters using the Artificially Intelligent …

This study examines the impact of chatbot usability on customer satisfaction in Jordanian
commercial banks, focusing on the mediating role of customer empowerment. Using a …

The Journal of Financial Services Marketing (JFSM) is committed to playing a leading role in
accelerating urgent solutions that address the evolving challenges and risks facing the …

This study explores the influence of artificial intelligence (AI)-enabled ease of use on
customer perception, experience, and engagement in online retail stores. Through a …

This study explores the strategic integration of cloud computing, big data analytics, and
artificial intelligence (AI) in the banking sector, highlighting their transformative impact on …

The ongoing dissemination of globalization and digitalization may suggest that personal
relationships are becoming less crucial in the context of retail banking and financial …

My research explores the effect of artificial intelligence (AI) capabilities on customer
satisfaction. A systematic literature review methodology was conducted to achieve this …

Humans develop various experiences throughout their lives. During a trip, a tourist
encountered a number of experiences. Some experiences are positive, and some are …

Artificial Intelligence in the banking system is constantly developing, especially among
young customers. Innovation of digital products has an important role in the use of banking …