Artificial Intelligence (AI) implementation in public administration is gaining momentum
heralded by the hope of smart public services that are personalised, lean, and efficient …

With the recent developments in robotic process automation (RPA) and artificial intelligence
(AI), academics and industrial practitioners are now pursuing robust and adaptive decision …

Abstract Robotic Process Automation (RPA) has received growing attention within the digital
transformation as this cutting-edge technology automates human behavior and promises …

The digitalisation of public services involves not only the transformation of the relationship
between public service providers and clients, but also the transformation of public …

Abstract Robotic Process Automation (RPA) is a comparably new phenomenon in process
digitalization and automation. Prior research has identified a clear need to analyze Critical …

The introduction of robotic process automation (RPA) into the public sector has changed civil
servants' daily life and practices. One of these central practices in the public sector is …

Purpose This study intends to find the industries that have leveraged Robotic Process
Automation (RPA) technology and elucidate the extent of the adoption of RPA in various …

Calls for public engagement and participation in AI governance align strongly with a public
value management approach to public administration. Simultaneously, the prominence of …

Use of semi-and fully automated, administrative decision-making in public administration is
increasing. Despite this increase, few studies have explicitly analysed its relation to good …

The purpose of this study is to deepen our knowledge of the typology of public service
innovation (PSI) and the role of national context within the context of Singapore, a less …