Purpose The changes brought forth by the Digital Transformation have an impact on the way
we think, assess and manage Quality. While the concept of Quality 4.0 has resulted from …

In a demand context of mass customization, shifting towards the mass personalization of
products, assembly operations face the trade-off between highly productive automated …

Purpose The purpose of this study is to investigate the perceived effects between soft
management practices, employee behaviours and the implementation of digital …

The purpose of this paper is to contribute to the scientific debate on Quality 4.0 by exploring
the main theoretical themes underpinning the Quality 4.0 model and how the model may be …

This paper proposes Jidoka (automation with a human touch) as the main guiding principle
for SMEs digital transformation; understood as the continuous increase of levels of …

Purpose Quality 4.0 is being presented as the new stage of quality development. However,
its overlying concept and rationale are still hard to define. To better understand what …

Though the idea of Zero Defect Manufacturing is not new, it remains a disruptive concept
that is able to entirely reshape the manufacturing ideology. Existing literature suggests that …

Studies suggest that quality management professionals need a range of skills to
simultaneously exploit current operational models and explore digital transformation …

In the last decade, industry across the globe has been under a massive change in its
manufacturing paradigm triggered by the emergence of concepts such as Industry 4.0 …

This paper presents the results of a research work that aimed at investigating the usage of
softbots–as digital intelligent software assistants–as a supporting technology to help in …