This study reviews 44 peer-reviewed articles on digital discretion published in the period
from 1998 to January 2017. Street-level bureaucrats have traditionally had a wide ability to …

The effect of digitalization on organizations has been studied separately but there has been
very little research done on the overall" big" picture of the effects. However, the digitalization …

In public administration, digital technologies are considered a necessary direction of
technical modernisation, improving the work of government agencies and the quality of their …

The growing use of digital tools in policy implementation has altered the work of street‐level
bureaucrats who are granted substantial discretionary power in decision‐making. Digital …

Digital communication between government and citizens is pivotal to e-government. The
Danish e-government initiative Digital Post aims to digitize all communications between …

This paper introduces the special issue on accounting and accountability for the digital
transformation of public services. Papers in special issues offer different perspectives on …

There are few who would question that within their everyday discretionary choices and
decision making, public servants can develop into consequential and dynamic actors in the …

'Government 3.0'as the new paradigm brings in new disruptive technologies in the
digitization process of the public sector. The massive use of Artificial Intelligence, Machine …

This study aims to conceptualize and propose information technology (IT) competence for
training Master of Public Administration (MPA) students to succeed in the production and …

The last two decades have witnessed a tremendous growth in the body of literature
addressing the importance and the impact of contracting and public procurement within the …