An examination of customer evaluation of Banking service quality in Ghana Banking Industry
LOM Bonsu, GA Mensah - 2013 - diva-portal.org
This study is a descriptive research aimed at accessing and describing customers'
expectation and perception of service quality in the banking industry of Ghana, and …
expectation and perception of service quality in the banking industry of Ghana, and …
Assessing service delivery at Zenith Bank Ghana Limited
F Baffoe - 2015 - ir.ucc.edu.gh
The competitive nature of the banking system in Ghana requires that the banks deliver top
notch services in order to gain more customer loyalty. It is upon this direction that this study …
notch services in order to gain more customer loyalty. It is upon this direction that this study …