These days, instead of developing and marketing new products in the market, organizations
are shifting towards commercialization. Therefore, open innovation is of much importance in …

The concept of service has gone through both evolutionary and revolutionary changes, but
this has had little effect on the way reviews portray service innovation research. Our paper is …

Purpose The purpose of this paper is to examine the effect of human capital (HC) on service
innovation advantage (SIA) and business performance (BP) in service sector firms, and how …

Many companies are experiencing a shift from a product-based economy to a service
economy. This puts pressure on companies to continuously develop their offerings and be …

Regional knowledge coordination and the systematic promotion of rural culture using a
combination of ecological advantages and environmental education are emerging topics in …

Abstract Service innovation emerged more than a decade ago and is considered as the
main source of competitive advantage between the market and firms. Due to the growing …

This paper posits that innovation management practices are contingent upon the type of
industry, and examines the innovation management practices in a distinctive set of service …

This study examines the relative performance of small‐versus medium‐sized service firms
with respect to innovation orientations and their effect on business performance. We …

Purpose The purpose of this study is to examine the effects of banking innovations (INNs) on
customer experience (EXP), satisfaction (SAT) and loyalty (LOY). Design/methodology …

Purpose Service innovation (SI) is crucial for social and economic development. However,
most of the studies about innovation relate to product/manufacturing. Aimed at enhancing …