A plethora of BPR methodologies have appeared in the literature during recent years,
however, most of them present serious limitations mainly due to the need for a multi …

Aims to formalize the benchmarking process by proposing methods and tools for the steps of
the process. Focuses on the first two phases of the benchmarking process: measurement …

BPR methodologies should justify their capability for understanding an organization's
strategy, business structure and processes. For this reason techniques that provide …

L'approche objet permet des applications plus évoluées et plus fiables et des
développements spécifiques moins coûteux et évolutifs. Les objectifs de ce travail sont …

Even though the idea of benchmarking is not a new one to improve the performance of
enterprises, the methods and tools which accompany its application are rarely formalized …

La performance est la motivation essentielle de toute entreprise. En effet, toute action
menée est dictée par une volonté de performance, soit une finalité de pérennité [Marmuse …

This paper presents an approach to capitalize know-how through a benchmarking project.
We explain firstly why a quality management project has led us to study corporate memory …

A means of specifying industrial information which is used in a model of an information
system for manufacturing enterprises called OLYMPIOS is presented. This specification is …

This paper presents a project of franco-swiss benchmarking gathering 15 enterprises, 4
transfer centers and a research laboratory. To situate our work we first introduce the issue …

Many enterprises confront serious difficulties when they decide to undertake a continuous
improvement of their performance. Among the approaches which may help an enterprise …