Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning

JJ Zhu, YC Chang, CH Ku, SY Li, CJ Chen - Journal of Business Research, 2021 - Elsevier
This research proposes and tests mechanisms for defining and identifying the critical online
consumer reviews that firms could prioritize to optimize their online response strategies …

What feedback matters? The role of experience in motivating crowdsourcing innovation

KW Chan, SY Li, J Ni, JJJ Zhu - Production and Operations …, 2021 - journals.sagepub.com
Recent open innovation literature indicates increasing concern about the quality of
crowdsourced ideas. Building on a framework of creativity capability, rooted in behavioral …

[HTML][HTML] Getting on board with new ideas: An analysis of idea commitments on a crowdsourcing platform

D Deichmann, T Gillier, M Tonellato - Research Policy, 2021 - Elsevier
While it is commonly known that ideas submitted through crowdsourcing platforms need
support from others to be realized, our understanding of what idea creators can do to garner …

How can I signal my quality to emerge from the crowd? A study in the crowdsourcing context

M Piazza, E Mazzola, G Perrone - Technological Forecasting and Social …, 2022 - Elsevier
Crowdsourcing contests are characterized by an intensive level of competition because of
the extensive number of solvers that voluntarily self-select to participate in such contests …

[HTML][HTML] Selection bias of ideas for sustainability-oriented innovation in internal crowdsourcing

Q Chen, M Magnusson, J Björk - Technovation, 2023 - Elsevier
Decision biases reinforce firms' tendency to develop innovations based on narrow economic
motivations. Consequently, sustainability-oriented ideas explicitly targeting social and …

Investigating the role of crowdsourcing in improving the quality of production processes: a systematic literature review

M Grimaldi, S Vermicelli, L Cricelli - The TQM Journal, 2022 - emerald.com
Purpose In recent years, crowdsourcing–an open and innovative model for outsourcing
tasks to a crowd–has become popular for production processes, allowing organizations and …

Exploring the effects of problem-and solution-related knowledge sharing in internal crowdsourcing

Q Chen, M Magnusson, J Björk - Journal of Knowledge Management, 2022 - emerald.com
Purpose Firms increasingly rely on both external and internal crowdsourcing to capture
ideas more broadly and enhance innovative problem-solving. Especially in internal …

Overcoming innovation barriers through collaboration in emerging countries: the case of Colombian manufacturing firms

JC Salazar-Elena, YY Castillo, I Álvarez - Industry and Innovation, 2023 - Taylor & Francis
There has been a growing interest in open innovation strategy as a mechanism to face
obstacles in innovative projects in the last three decades. These studies reveal that …

The more, the better? The effect of feedback and user's past successes on idea implementation in open innovation communities

Q Liu, Z Yang, X Cai, Q Du… - Journal of the Association …, 2022 - Wiley Online Library
Establishing open innovation communities has evolved as an important product innovation
and development strategy for companies. Yet, the success of such communities relies on the …

Collective firm-internal online idea development: exploring the impact of feedback timeliness and knowledge overlap

Q Chen, M Magnusson, J Björk - European Journal of Innovation …, 2020 - emerald.com
Purpose New opportunities to nurture good ideas for innovation arise as firms use web-
based ideation platforms for collective idea generation and development. What influences …