This paper aims to provide insights into the development of research on culture in the hotel
industry by reviewing the existing literature. A total of 107 journal articles published between …

In the hotel industry, exceptional service failure recovery is a key determinant of customer
satisfaction and loyalty. Western‐based hotel corporations should adapt their failure …

Many of the world's islands are dependent on tourism as their main source of income. It is
therefore imperative that these destinations are managed for long-term viability. The natural …

International travelling has increased the likelihood of service interactions between
customers and providers of different nationalities, frequently speaking various language …

Purpose–The paper seeks to illustrate that a holistic selection, training, and organizational
support approach encompassing variables such as the expatriate's family status, emotional …

Purpose This study aims to quantify the associations among employee's communication
skills (language ability, body language and personal appearance), restaurant image and …

This study aims to explore the determinants and outcome of career competencies. Based on
the notion that organizations and individuals have respective obligations in the career …

Cross-cultural understanding in tourism is a well-researched area, but in spite of great
amount of time and money spent on cross-cultural training programs, this study suggests …

中国为保健旅游业提供了许多有利条件。 国家的天然资源和地方文化都是发展保健旅游的重要
动力， 这行业也引起越来越多投资者和游客的关注。 然而， 要克服保健旅游在结构和经营上遇 …

Purpose–The purpose of this paper is to provide a personal view of changes and trends in
hospitality research since the formation of the International Journal of Contemporary …