A review of twenty years of SERVQUAL research | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search A review of twenty years …

Purpose–The aim of this paper is to provide a literature review of the state‐of‐the‐art and up
to date concepts and measures undertaken in the research on perceived value. The …

The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …

This study aims at identifying the dimensions of experiential quality and investigating the
interrelationships among experiential quality, experiential value, experiential satisfaction …

Purpose Student loyalty in higher education sector helps college administrators to establish
appropriate programs that promote, establish, develop and maintain successful long-term …

Current measures of service quality do not adequately capture customers' perceptions of
service quality for retail stores (ie, stores that offer a mix of goods and services). A …

Since its launch in 1985, SERVQUAL has become a widely adopted technology for
measuring and managing service quality. Recently, a number of theoretical and operational …

Customer satisfaction with a company's products or services is often seen as the key to a
company's success and long‐term competitiveness. In the context of relationship marketing …

Perceived service quality and satisfaction have generally been conceptualized to be distinct
constructs, but there isn't a good understanding of their relationship. While the two constructs …

This study finds that factors relevant to service quality are better conceived as its
antecedents rather than its components and that customer satisfaction strongly mediates the …