Interface design guidelines encourage designers to provide high-performance mechanisms
for expert users. However, research shows that many expert interface components are …

Users of complex software applications often learn concepts and skills through step-by-step
tutorials. Today, these tutorials are published in two dominant forms: static tutorials …

Web-based technical support such as discussion forums and social networking sites have
been successful at ensuring that most technical support questions eventually receive helpful …

Web-based tutorials are a popular help resource for learning how to perform unfamiliar tasks
in complex software. However, in their current form, web tutorials are isolated from the …

Complex activities often require people to work across multiple software applications.
However, people frequently lack valuable knowledge about at least one application …

Question and answer (Q&A) sites can capture a range of user perspectives on using
complex, feature-rich software. Little is known, however, on who is contributing to the sites …

Powerful image editing software like Adobe Photoshop and GIMP have complex interfaces
that can be hard to master. To help users perform image editing tasks, we introduce tutorial …

Users often make continued and sustained use of online resources to complement use of a
desktop application. For example, users may reference online tutorials to recall how to …

As the complexity of data analysis increases, even well-designed data interfaces must guide
experts in transforming their theoretical knowledge into actual features supported by the tool …

Modeling user behavior from unstructured software log-trace data is critical in providing
personalized service (\emphe. g., cross-platform recommendation). Existing user modeling …