This paper considers different ways of approaching service design, exploring what
professional designers who say they design services are doing. First it reviews literature in …

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing
and can do for services, and how this connects to existing fields of knowledge and practice …

This paper outlines the evolution of Service Design from its origin within Interaction Design
to its current state of development, which is strongly affected by the growing complexity and …

This paper upholds the premise that dignity is a fundamental principle of human-centered
design. I argue that consideration of dignity is particularly important in service design, as …

We address the theme of “participation (s) otherwise” by bringing forward what we see as an
opportunity to combine existing participatory and service design approaches to participation …

Services, and failures associated with it, are nestled in systemic contexts. It is important to
understand how disruptions might ripple out in services, as well as how actors influence …

This article presents a project carried out as a design-led systemic action aimed at tackling
food poverty among people experiencing homelessness in Turin, Italy. Building on their …

Addressing a call for theoretical development in human-robot interaction research, this study
introduces activity theory to the field of service robots (SRs) in hospitality and tourism …

As a field in practice and academia, service design is moving out of its formative phase. In
service design research, the realisation of service transformation from idea to service …

Design and social innovation is a developing field of study. The current lack of critical
analysis of initiatives and the dominance of insights and methods from European cases in …