Nowadays, the post-sale warranty has become a crucial marketing strategy, and how to
design and determine the optimal warranty policy has become one of the important issues …

As manufacturers continue to provide new and unique products and services for their
customers, we argue that warranty menus with differentiated options are an often …

In many engineering systems, aside from the main component fulfilling the essential
functions, a number of auxiliary components are configured to protect the main component …

This paper proposes a new two‐dimensional warranty policy based on two factors—age and
usage—that simultaneously incorporates both the warranty period and the refund period for …

The implementation of lemon laws in America has played an important role in improving the
quality of after-sales service. Nowadays, many countries, such as China, Canada, Europe …

Within a certain period of time after products are sold, many manufacturers offer free
repairing, replacing and refunding for the defective products, referred to as three guarantees …

This paper deals with warranty cost analysis for a warranted product protected by lemon
laws during the warranty period. The product is declared a lemon if either of two conditions …

This chapter reviewed several optimization problems to determine its optimal relevant
decision variables minimizing the expected warranty costs during certain intervals, such as …

We study a warranty cost analysis for a product sold with a two-dimensional warranty.
During the warranty, the product is also protected by lemon laws for a period which is less …

In this study, we develop warranty cost models for a warranted product that is also protected
by lemon laws. The product is viewed as a multi-component system consisting of critical (C) …