Human-computer interaction in customer service: the experience with AI chatbots—a systematic literature review
L Nicolescu, MT Tudorache - Electronics, 2022 - mdpi.com
Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …
technologies that can provide automated customer service for companies, a trend …
[HTML][HTML] An examination of the opportunities and challenges of conversational artificial intelligence in small and medium enterprises
WF Ridho - Review of Business and Economics Studies, 2023 - cyberleninka.ru
This study aims to examine the potential benefits and challenges associated with
conversational artificial intelligence (CAI) implementation within small and medium …
conversational artificial intelligence (CAI) implementation within small and medium …
Assessing the impact of using chatbot technology on the passenger experience at EgyptAir
A Rady, HA Wahab - Minia Journal of Tourism and Hospitality …, 2023 - journals.ekb.eg
As passengers engage with airline chatbots, useful information about their preferences,
actions, and worries is gathered. Airlines can use this information to make well-informed …
actions, and worries is gathered. Airlines can use this information to make well-informed …
The journey of the consumer in the digitalization transformation process
MF Tuna - Düzce Üniversitesi Sosyal Bilimler Dergisi, 2021 - dergipark.org.tr
Increasing consumer interaction due to the development of communication facilities has had
great importance on company decisions. Digital transformation, one of these decisions …
great importance on company decisions. Digital transformation, one of these decisions …
[PDF][PDF] THE CONSUMER'S JOURNEY IN THE DIGITAL TRANSFORMATION PROCESS
MF TUNA - academia.edu
Increasing consumer interaction thanks to the development of communication facilities has
great importance on company decisions. Digital transformation, one of these decisions …
great importance on company decisions. Digital transformation, one of these decisions …