Four models of relational exchange are reviewed because they provide the foundation for a
prediction matrix of partnering activities. Works by Anderson and Narus (1990), Dwyer …

Purpose–For the benefit of those who want to address gaps in our understanding of
business relationships, this paper seeks to conceptually frame investigation into critical …

Purpose Following a contingent resource-based view (CRBV) perspective, this paper aims
to explore the operating context in which supply chain resilience (SCRE) is likely to enhance …

Case Study Research: Theory, Methods and Practice looks at the research processes
involved in conducting methods including participant observation, fuzzy set social science …

States that there are two general approaches to reasoning which may result in the
acquisition of new knowledge: inductive reasoning commences with observation of specific …

Mounting pressure for sustainable business practices has led to a greatly increased focus
on highlighting sustainability drivers throughout the supply chain. While the literature has …

The purpose of this research is to answer the question: how can a new service development
(NSD) program in the financial services industry be managed? More specifically, this …

Due to major structural changes in the service sector, many service managers are
recognizing the need to continually develop new services that are timely and responsive to …

Although information exchange among trading partners is consistently mentioned as a key
requirement of successful supply chain management implementation, research on …

Extant literature is almost unanimous in suggesting that managers in goods-dominant firms
should integrate services into their core market offers. Furthermore, in actual practice …