The aim of this research study is to determine the satisfaction level of banking customers
regarding quality of different services provided by their bank and their loyalty with the …

Green energy has gained significant research attention across the globe due to its ability to
reduce environmental damage. However, for complete acceptance of green energy, only …

This paper develops a research model to examine the effect of e-service quality dimensions
on customer-perceived value and customer loyalty. Based on a survey of 235 online …

Despite the importance of customer loyalty, no comprehensive, empirical work has
attempted to assess the general findings across academic studies. The study intends to fill …

This study contributes to a model describing the effect of tour guide performance on tourist
shopping behavior by examining the mediating effects of perceived credibility trust …

Service quality and customer satisfaction as perceived by 1235 passengers on high-speed
rail (HSR) services in Taiwan were examined using structural equation modeling (SEM) to …

Mining is a high-risk industry and a crucial economic driver that has a crucial role in the
economies of countries worldwide. The implications of the labor market on the sustainability …

The main purpose of this study is to examine the relations between brand trust, brand affect,
attitudinal loyalty and behavioral loyalty. In this regard, an online survey was conducted on …

The current study moves beyond customer‐perceived value and corporate image and
demonstrates that switching costs are important factors in influencing a customer's decision …

Today's economy is becoming extremely service-oriented, changing the paradigm of
marketing research towards services (Carrillat, Jaramillo, & Mulki 2007). Corporate image …