Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors

LR Men, CA Yue - Public relations review, 2019 - Elsevier
The study surveyed 506 employees in the United States to test the effect of internal
communication (ie, corporate-level symmetrical and leadership-level responsive …

[图书][B] Skilled interpersonal communication: Research, theory and practice

O Hargie - 2021 - taylorfrancis.com
Established as the foremost textbook on communication, the seventh edition of Owen
Hargie's Skilled Interpersonal Communication is thoroughly revised and updated with the …

The cognitive flexibility scale: Three validity studies

MM Martin, CM Anderson - Communication Reports, 1998 - Taylor & Francis
The complexities of everyday life reinforce the need to be cognitively flexible. Cognitive
flexibility refers to a person's awareness of communication alternatives, willingness to adapt …

Empathy is all you need: How a conversational agent should respond to verbal abuse

H Chin, LW Molefi, MY Yi - Proceedings of the 2020 CHI conference on …, 2020 - dl.acm.org
With the popularity of AI-infused systems, conversational agents (CAs) are becoming
essential in diverse areas, offering new functionality and convenience, but simultaneously …

[PDF][PDF] Aggressive communication traits and their relationships with the cognitive flexibility scale and the communication flexibility scale

CM Anderson - Journal of Social Behavior and Personality, 1998 - academia.edu
The purpose of this study was to establish further validity for the Cognitive Flexibility Scale
(Martin & Rubin, 1995) and the Communication Flexibility Scale (Martin & Rubin, 1994) by …

[图书][B] Argumentative and aggressive communication: Theory, research, and application

AS Rancer, TA Avtgis - 2006 - books.google.com
" Argumentative and Aggressive Communication is an excellent balance between research
and application. This fits with the tradition of having high concern for application in the field …

The relationships among teacher characteristics and perceived caring

JJ Teven - 2001 - Taylor & Francis
When asked to describe what characteristics or behaviors make teachers effective, a sample
of pre‐service and experienced teachers mentioned caring more often than any other …

Perceived instructor argumentativeness and verbal aggressiveness in the college classroom: Effects on student perceptions of climate, apprehension, and state …

SA Myers, KA Rocca - Western Journal of Communication …, 2001 - Taylor & Francis
Because argumentativeness and verbal aggressiveness are associated with positive and
negative relational outcomes, respectively (Infante & Rancer, 1996), we were interested in …

The effects of supervisors' verbal aggressiveness and mentoring on their subordinates

PE Madlock… - The Journal of Business …, 2010 - journals.sagepub.com
This study examined the association between supervisors' mentoring and verbal aggression
and their subordinates' perceived communication satisfaction, job satisfaction, and …

Communicative acts in coach–athlete interactions: When losing competitions and when making mistakes in training

SS Sagar, S Jowett - Western Journal of Communication, 2012 - Taylor & Francis
Athletes' perceptions of coaches' communicative acts of interaction in two key interpersonal
situations were examined, and their impact on the athletes:(a) when athletes lose …